1Information we collect
1.1What we collect
- 1.1.1Account details you give us, such as your name, email address, company and billing information.
- 1.1.2Content you send or store through the Services, such as customer conversations and backed-up files, which we process on your behalf.
- 1.1.3Technical information such as IP address, browser type and usage data, collected to keep the Services secure and working well.
2How we use information
2.1Purposes
- 2.1.1To provide, maintain and improve the Services; to process payments; to respond to support requests; and to send service-related messages.
- 2.1.2We do not sell your personal information.
3Sharing
3.1Service providers and legal requests
- 3.1.1We share information only with service providers who help us run the Services (for example payment processors and hosting providers), under contracts that protect your data, or when required by law.
4Data security
4.1Safeguards
- 4.1.1We use encryption in transit and at rest, access controls and regular security reviews to protect your information.
5Data retention
5.1Retention periods
- 5.1.1We keep personal information for as long as your account is active and as needed to meet legal obligations. Backup data is kept according to the retention settings of your plan.
6Your rights
6.1Access, correction and deletion
- 6.1.1Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to certain processing. To make a request, contact us.
7Cookies
7.1Use of cookies
- 7.1.1We use essential cookies to keep you signed in and to secure the Services, and may use analytics cookies to understand how the website is used.
8Children
8.1Age limits
- 8.1.1The Services are not intended for children, and we do not knowingly collect information from children.
9Changes to this policy
9.1Updates
- 9.1.1We may update this policy from time to time and will post the new version on this page.
10Contact
10.1How to reach us
- 10.1.1Questions about privacy? Visit our Contact Us page.
- 10.1.2See also our Terms and Conditions.